Frequently Asked Questions
Everything you need to know about your custom jewelry and orders.
How long does it take to process my custom jewelry order?
Most orders are processed and handcrafted within 2-3 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
Can I return a personalized item?
Because personalized pieces are made specifically for you, they are not eligible for return unless there is a manufacturing defect. Non-custom items can be returned within 30 days of purchase.
What materials are used in Origami Owl jewelry?
We use high-quality materials including surgical-grade stainless steel, 18k gold plating, and Swarovski crystals to ensure your jewelry remains beautiful and durable.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my Living Locket?
To keep your locket sparkling, avoid contact with water, perfumes, and lotions. Clean it gently with a soft microfiber cloth and store it in a cool, dry place.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.